Payment Policy - Your Guide to Secure Transactions

All payments are processed securely through encrypted payment gateways to protect your financial information.

Payment Currency

All prices on our website are displayed in EUR (€). For international customers, your bank or payment provider may convert the amount to your local currency and may apply additional conversion fees.

Multi-Market Pricing

We serve customers across multiple markets. Prices, duties, and taxes will be calculated based on your shipping destination at checkout. The final amount shown before you complete your purchase includes all applicable charges.

Payment Security

Your payment information is encrypted and processed securely. We do not store your complete credit card details on our servers. All transactions are protected by industry-standard security protocols including 3D Secure authentication where applicable.

Payment Processing

Payment is required at the time of order placement.
Your order will be processed once payment authorization is confirmed.
You will receive an order confirmation email once your payment is successfully processed.

Failed Payments

If your payment fails, you will be notified immediately. Common reasons include:

Insufficient funds
Incorrect card details
Card expired or blocked
Bank security restrictions
Please contact your bank or try an alternative payment method. Your order will not be processed until payment is successfully completed.

Pricing Accuracy

We strive to ensure all prices are accurate. In the rare event of a pricing error, we will contact you before processing your order to confirm whether you wish to proceed at the correct price or cancel your order.

Refunds & Returns

Refund processing time: 5-10 business days after we receive your return.
Refund method: Original payment method used at checkout.
Partial refunds: Available for partial returns or damaged items.
Shop Pay/Digital wallet refunds: May appear as separate transactions.
International orders: Customs duties and import taxes are non-refundable
For complete return eligibility and procedures, please see our Return & Refund Policy.

Chargebacks & Disputes

We take payment disputes seriously and work to resolve issues fairly:

Before filing a chargeback, please contact us directly—most issues can be resolved quickly through our customer service team.

If a chargeback is filed:

We will provide evidence of order fulfillment and delivery to your bank.
Chargeback fees may be applied if the dispute is found to be invalid.
Fraudulent chargebacks may result in account suspension and legal action.
Legitimate disputes: If you have a valid concern about unauthorized charges or non-delivery, we will work with you and your bank to resolve it promptly.

Questions?

If you have any questions about payment methods or encounter issues during checkout, please contact us at customerservice@yehamart.com.