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Frequently Asked Questions | Quick Answers Guide
Frequently Asked Questions | Quick Answers Guide
Shopping Information
How long will it take to get my package?
Your order will be delivered within 6–12 business days from the date you place your order. Processing takes 1–2 business days (orders placed after 2:00 PM CET are processed the next business day), followed by 5–10 business days in transit. Once shipped, you will receive a tracking number by email. If your order hasn’t arrived within 14 business days, contact us at contact@yehamart.com.
Do you ship internationally?
Yes — we ship to over 25 countries worldwide with free standard shipping on all orders. For orders outside the EU, you may be responsible for customs duties or import taxes charged by your local customs authority. These fees vary by country and are not included in your order total.
What are the shipping costs and taxes?
Shipping is free worldwide on all orders. EU customers: all prices include VAT — the price you see is the final price you pay. Non-EU customers: prices include applicable sales tax where required, however customs duties or import taxes may be charged by your local government and are the customer’s responsibility.
Is there a minimum order quantity?
No minimum order quantity. Samples and small orders are welcome, though unit prices for small orders may differ from wholesale pricing.
How do I know what size to buy?
Sizing charts are available just below the product details on most items, with accurate measurements to help you choose the right fit.
Pricing
Will the price change at checkout?
No. The price shown on the product page is the exact amount you will pay at checkout — we do not add any extra charges. All prices include applicable VAT and sales taxes where required.
Are there hidden fees?
None from our side. The only additional charges that may apply are customs duties or import taxes levied by your local government, which are outside our control and are the customer’s responsibility.
Orders & Tracking
How do I track my order?
Once your order ships, you will receive a tracking number by email. Click the link to monitor your shipment in real time. If you haven’t received a tracking email within 2 business days, check your spam folder or contact us at contact@yehamart.com.
Can I cancel or change my order?
Orders can be cancelled or modified before dispatch. Since we process orders within 1–2 business days, please contact us immediately at contact@yehamart.com if you need to make changes. Once shipped, the order cannot be changed, but you can return it under our return policy. EU customers retain the right to return items under the 14-day cooling-off period even after dispatch.
My order seems lost. What should I do?
If your order hasn’t arrived within 14 business days, contact us immediately at contact@yehamart.com. A shipment is considered lost if tracking shows no movement for 12 business days after dispatch. Once confirmed with the carrier, we will offer a replacement or full refund at no cost to you.
What if my order is returned to you?
If your order is returned (due to an incorrect address, refused delivery, or unpaid customs fees), contact us at contact@yehamart.com. We will arrange a reship to a corrected address or issue a refund minus any return shipping costs. Note: if you refuse delivery due to unpaid customs fees, return shipping costs will be deducted from your refund.
Returns & Refunds
What is your return policy?
You have 30 days from the date you receive your item to request a return. EU customers have the statutory right to cancel within 14 days for any reason; we extend this to 30 days as a courtesy, though returns after the initial 14-day period require a reason. To start a return, contact us at contact@yehamart.com.
How long do refunds take?
Refunds are processed within 5–10 business days after we receive your return, back to your original payment method. Customs duties and import taxes are non-refundable.
What if my item arrives damaged or incorrect?
Inspect your order upon delivery and contact us immediately at contact@yehamart.com if anything is defective, damaged, or incorrect. We will resolve the issue promptly.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, digital wallets including Shop Pay, Apple Pay, and Google Pay, as well as local payment methods. All accepted options are displayed at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted payment gateways. We do not store your complete card details on our servers. 3D Secure authentication is applied where available.
Contact & Support
How can I contact customer support?
Email us at contact@yehamart.com. We typically respond within 24–48 hours.
How Long Will It Take To Get My Package?
Your order will be delivered within 6–12 business days from the date you place your order. Processing takes 1–2 business days (orders placed after 2:00 PM CET are processed the next business day), followed by 5–10 business days in transit. Once shipped, you will receive a tracking number by email. If your order hasn’t arrived within 14 business days, contact us at contact@yehamart.com.
Do you ship internationally?
Yes — we ship to over 25 countries worldwide with free standard shipping on all orders. For orders outside the EU, you may be responsible for customs duties or import taxes charged by your local customs authority. These fees vary by country and are not included in your order total.
What are the shipping costs and taxes?
Shipping is free worldwide on all orders. EU customers: all prices include VAT — the price you see is the final price you pay. Non-EU customers: prices include applicable sales tax where required, however customs duties or import taxes may be charged by your local government and are the customer’s responsibility.
Is there a minimum order quantity?
No minimum order quantity. Samples and small orders are welcome, though unit prices for small orders may differ from wholesale pricing.
How do I know what size to buy?
Sizing charts are available just below the product details on most items, with accurate measurements to help you choose the right fit.
How do I track my order?
Once your order ships, you will receive a tracking number by email. Click the link to monitor your shipment in real time. If you haven’t received a tracking email within 2 business days, check your spam folder or contact us at contact@yehamart.com.
Can I cancel or change my order?
Orders can be cancelled or modified before dispatch. Since we process orders within 1–2 business days, please contact us immediately at contact@yehamart.com if you need to make changes. Once shipped, the order cannot be changed, but you can return it under our return policy. EU customers retain the right to return items under the 14-day cooling-off period even after dispatch.
My order seems lost. What should I do?
If your order hasn’t arrived within 14 business days, contact us immediately at contact@yehamart.com. A shipment is considered lost if tracking shows no movement for 12 business days after dispatch. Once confirmed with the carrier, we will offer a replacement or full refund at no cost to you.
What if my order is returned to you?
If your order is returned (due to an incorrect address, refused delivery, or unpaid customs fees), contact us at contact@yehamart.com. We will arrange a reship to a corrected address or issue a refund minus any return shipping costs. Note: if you refuse delivery due to unpaid customs fees, return shipping costs will be deducted from your refund.
What payment methods do you accept?
We accept all major credit and debit cards, digital wallets including Shop Pay, Apple Pay, and Google Pay, as well as local payment methods. All accepted options are displayed at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted payment gateways. We do not store your complete card details on our servers. 3D Secure authentication is applied where available.
Pricing
Will the price change at checkout?
No. The price shown on the product page is the exact amount you will pay at checkout — we do not add any extra charges. All prices include applicable VAT and sales taxes where required.
Are there hidden fees?
None from our side. The only additional charges that may apply are customs duties or import taxes levied by your local government, which are outside our control and are the customer’s responsibility.
Returns & Refunds
What is your return policy?
You have 30 days from the date you receive your item to request a return. EU customers have the statutory right to cancel within 14 days for any reason; we extend this to 30 days as a courtesy, though returns after the initial 14-day period require a reason. To start a return, contact us at contact@yehamart.com.
How long do refunds take?
Refunds are processed within 5–10 business days after we receive your return, back to your original payment method. Customs duties and import taxes are non-refundable.
What if my item arrives damaged or incorrect?
Inspect your order upon delivery and contact us immediately at contact@yehamart.com if anything is defective, damaged, or incorrect. We will resolve the issue promptly.
Contact & Support
How can I contact customer support?
Email us at contact@yehamart.com. We typically respond within 24–48 hours.