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FAQ | Yeha Mart
Frequently Asked Questions
Got questions? We've got answers. Browse the topics below or contact us anytime.
Shopping Information
How long will it take to get my package?
Most orders are processed within 1–3 business days. Standard shipping typically takes 7–14 business days depending on your location. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Yes! We ship to most countries worldwide. Delivery times and costs vary by destination and will be shown at checkout.
What are the shipping costs and taxes?
Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes or duties are also displayed before you complete your purchase — no surprises.
Is there a minimum order quantity?
No minimum order required. You can order as little or as much as you like.
How do I know what size to buy?
Each product page includes a size guide where applicable. If you're unsure, check the measurements listed or contact us before ordering — we're happy to help.
Can I order as a gift?
Absolutely. We don't include pricing in our packages, making them perfect for gifting. Just enter the recipient's address at checkout.
Pricing
Will the price change at checkout?
No. The price you see on the product page is the price you pay. Shipping costs and any applicable taxes are added at checkout and shown clearly before you confirm.
Are there hidden fees?
None. We believe in transparent pricing. What you see is what you pay — no surprise charges after the fact.
Do you offer discounts or promotions?
Yes! We run seasonal promotions and offer discounts to our subscribers. Sign up for our newsletter or follow us to stay updated on the latest deals.
Orders & Tracking
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to follow your package in real time.
Can I cancel or change my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests made within 24 hours of placing the order.
My order seems lost. What should I do?
If your tracking hasn't updated in several days or your package is significantly delayed, contact us right away. We'll investigate and make it right.
What if my order is returned to you?
If a package is returned due to an incorrect address or failed delivery, we'll contact you to arrange reshipment. Additional shipping fees may apply.
I received the wrong item. What now?
We're sorry about that! Contact us with your order number and a photo of the item received, and we'll send the correct item or issue a full refund promptly.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original condition. Please contact us first to initiate a return.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos. We'll resolve it immediately — replacement or full refund, your choice.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect, in which case we cover it fully.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other payment methods available at checkout depending on your region.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment data. We never store your card details.
Can I pay in my local currency?
Prices are displayed in USD. Your bank or payment provider will handle any currency conversion at their current rate.
Contact & Support
How can I contact customer support?
You can reach us through our Contact page. We respond to all inquiries within 24–48 business hours. We're here to help — don't hesitate to reach out.
What are your support hours?
Our team is available Monday through Friday. We do our best to respond to weekend messages on the next business day.
Do you have a live chat?
Not yet, but we're working on it! In the meantime, our contact form is the fastest way to reach us and we respond quickly.
How long will it take to get my package?
Most orders are processed within 1–3 business days. Standard shipping typically takes 7–14 business days depending on your location. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Yes! We ship to most countries worldwide. Delivery times and costs vary by destination and will be shown at checkout.
What are the shipping costs and taxes?
Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes or duties are also displayed before you complete your purchase — no surprises.
Is there a minimum order quantity?
No minimum order required. You can order as little or as much as you like.
How do I know what size to buy?
Each product page includes a size guide where applicable. If you're unsure, check the measurements listed or contact us before ordering — we're happy to help.
Can I order as a gift?
Absolutely. We don't include pricing in our packages, making them perfect for gifting. Just enter the recipient's address at checkout.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to follow your package in real time.
Can I cancel or change my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests made within 24 hours of placing the order.
My order seems lost. What should I do?
If your tracking hasn't updated in several days or your package is significantly delayed, contact us right away. We'll investigate and make it right.
What if my order is returned to you?
If a package is returned due to an incorrect address or failed delivery, we'll contact you to arrange reshipment. Additional shipping fees may apply.
I received the wrong item. What now?
We're sorry about that! Contact us with your order number and a photo of the item received, and we'll send the correct item or issue a full refund promptly.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other payment methods available at checkout depending on your region.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment data. We never store your card details.
Can I pay in my local currency?
Prices are displayed in USD. Your bank or payment provider will handle any currency conversion at their current rate.
Pricing
Will the price change at checkout?
No. The price you see on the product page is the price you pay. Shipping costs and any applicable taxes are added at checkout and shown clearly before you confirm.
Are there hidden fees?
None. We believe in transparent pricing. What you see is what you pay — no surprise charges after the fact.
Do you offer discounts or promotions?
Yes! We run seasonal promotions and offer discounts to our subscribers. Sign up for our newsletter or follow us to stay updated on the latest deals.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original condition. Please contact us first to initiate a return.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos. We'll resolve it immediately — replacement or full refund, your choice.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect, in which case we cover it fully.
Contact & Support
How can I contact customer support?
You can reach us through our Contact page at yehamart.com/pages/contact. We respond to all inquiries within 24–48 business hours. We're here to help — don't hesitate to reach out.
What are your support hours?
Our team is available Monday through Friday. We do our best to respond to weekend messages on the next business day.
Do you have a live chat?
Not yet, but we're working on it! In the meantime, our contact form is the fastest way to reach us and we respond quickly.