Frequently Asked Questions

Got questions? We've got answers. Browse the topics below or contact us anytime.

Shopping Information

Most orders are processed within 1–3 business days. Standard shipping typically takes 7–14 business days depending on your location. You'll receive a tracking number by email once your order ships.

Yes! We ship to most countries worldwide. Delivery times and costs vary by destination and will be shown at checkout.

Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes or duties are also displayed before you complete your purchase — no surprises.

No minimum order required. You can order as little or as much as you like.

Each product page includes a size guide where applicable. If you're unsure, check the measurements listed or contact us before ordering — we're happy to help.

Absolutely. We don't include pricing in our packages, making them perfect for gifting. Just enter the recipient's address at checkout.

Pricing

No. The price you see on the product page is the price you pay. Shipping costs and any applicable taxes are added at checkout and shown clearly before you confirm.

None. We believe in transparent pricing. What you see is what you pay — no surprise charges after the fact.

Yes! We run seasonal promotions and offer discounts to our subscribers. Sign up for our newsletter or follow us to stay updated on the latest deals.

Orders & Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to follow your package in real time.

We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests made within 24 hours of placing the order.

If your tracking hasn't updated in several days or your package is significantly delayed, contact us right away. We'll investigate and make it right.

If a package is returned due to an incorrect address or failed delivery, we'll contact you to arrange reshipment. Additional shipping fees may apply.

We're sorry about that! Contact us with your order number and a photo of the item received, and we'll send the correct item or issue a full refund promptly.

Returns & Refunds

We accept returns within 30 days of delivery for items that are unused, unwashed, and in their original condition. Please contact us first to initiate a return.

Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method.

Contact us within 7 days of delivery with your order number and photos. We'll resolve it immediately — replacement or full refund, your choice.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect, in which case we cover it fully.

Payments

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and other payment methods available at checkout depending on your region.

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment data. We never store your card details.

Prices are displayed in USD. Your bank or payment provider will handle any currency conversion at their current rate.